Customer Information
|
| Company |
|
| Korenix Distributor |
Yes
No
|
| Name |
|
| Telephone |
|
| Fax |
|
| Email |
|
| Department |
Purchase
Sales
R&D
Product Management
Customer Service
Production
Other
|
| If Other, please specify |
|
| Position |
|
Customer Satisfaction Survey
|
| 1. Product Design Quality |
| Most used products |
JetPoE - PoE Switch
JetNet - Ethernet Switch
JetRock - Weatherproof Ethernet Switch
JetWave - Outdoor Wireless AP
JetBox - Networking Computer
|
| Product reliability/Product life span |
|
| Ease of installation/setup/operations |
|
| Quality of the product manual |
|
| Product’s market relevance |
|
| Comments |
|
| 2. Sales Force |
| Efficiency in replying |
|
| Ability to provide solutions/suggestions |
|
| Service attitude |
|
| Comments |
|
| 3. Customer Service |
| Efficiency in replying to technical queries |
|
| Ability to provide solutions / suggestions |
|
| Ability to deal with extraordinary situations |
|
| Service attitude |
|
| Efficiency in repairing |
|
| Repair quality |
|
| Comments |
|
| 4. Delivery |
| Product packing and protection |
|
| Efficiency in delivering |
|
| Comments |
|
|
|
